Flower Delivery South Norwood Terms & Conditions
Introduction
Welcome to our Flower Delivery South Norwood service. We take pride in offering high-quality flowers delivered directly to your doorstep in South Norwood and the surrounding areas. These Terms & Conditions ('Terms') set out the legal agreement between you, as our customer, and us, regarding your online purchase of flower arrangements and delivery services. By placing an order on our website, you confirm that you have read, understood, and agreed to be bound by these Terms.
Applicability
These Terms & Conditions apply to all floral orders placed through our website by customers located in South Norwood and the neighbouring regions. Whether you are ordering for yourself, as a gift, or for events, these Terms will govern the contract between us for every order unless otherwise specified in writing.
Order Process
Creating an Order: To place an order for flower delivery in South Norwood, browse our available selections on our website and add your chosen floral arrangements to the shopping basket. You may be prompted to select delivery dates, address details, and any personalised messages to accompany your flowers.
Confirmation: After completing the checkout process and submitting your order, you will receive an online confirmation indicating that your order was received. Acceptance of your order and the formation of a legally binding contract will only take place once we issue a separate Order Confirmation. We reserve the right to refuse any order prior to confirmation without reason.
Order Review: Please ensure the accuracy of your order before final submission. It is your responsibility to provide correct recipient details, delivery address, and contact information. We cannot be held liable for delays or failed deliveries owing to incorrect information provided at checkout.
Availability: All flowers and gift selections are offered subject to availability. In the unlikely event that a particular flower or bouquet is not available, we reserve the right to substitute with a product of equal or higher value and similar style, while seeking to maintain your overall order's integrity.
Payment Terms
Accepted Payment Methods: Payment must be made in advance and in full at the time of placing your order. We accept a variety of secure payment methods, including leading credit and debit cards, as indicated at checkout on our website.
Pricing: All listed prices are in Pounds Sterling and include VAT (where applicable). Delivery charges (if any) will be clearly displayed prior to completing your order. We reserve the right to amend prices at any time, though confirmed orders will not be affected.
Security: Your payment details are processed using industry-standard encryption technology. Payment information is not stored by us, ensuring your security and privacy when ordering flower delivery in the South Norwood area.
Cancellations and Amendments
Cancellation by Customer: If you wish to cancel your order for flower delivery in South Norwood, please notify us as soon as possible. For cancellations made more than twenty-four (24) hours prior to the scheduled delivery date, a full refund will be issued. If cancellation occurs less than twenty-four (24) hours prior to delivery, we reserve the right to retain up to 100% of the order value to cover preparation costs.
Non-Delivery: In the event that delivery cannot be completed due to recipient absence or incomplete/incorrect address details provided by you, we will attempt to contact you for further instructions. Additional delivery attempts may incur supplemental charges.
Amendments: We will do our best to accommodate changes to orders if the request is received in a timely manner and before work has begun on your arrangement. Once an order is in preparation or dispatched, amendments may not be possible.
Cancellation by Us: In rare situations, we may be required to cancel your order (e.g. where supply issues arise, or payment cannot be processed). In such cases, you will receive prompt notification and a full refund of any amounts already paid.
Delivery Policy
Service Area: We specialise in delivering flowers throughout South Norwood and adjacent localities. If your requested delivery address falls outside our coverage zone, we will notify you as soon as possible.
Delivery Times: Standard delivery times are during regular business hours on your chosen date, except on Sundays and UK bank holidays, unless specified otherwise. While we strive to meet all delivery instructions and deadlines, exact delivery times cannot be guaranteed due to factors beyond our control (such as traffic or weather).
Special Instructions: Specific delivery instructions (such as 'leave with a neighbour') may be followed at our discretion and risk. You must ensure that someone will be present at the delivery address to receive the flowers. Where this is not possible, we will follow any reasonable instructions you have provided.
Product Quality and Substitutions
We are committed to delivering flowers of the highest quality for our South Norwood customers. All bouquets and floral designs are made to order using fresh products. Minor variations in colour, stem length, or flower type may occur due to natural differences and seasonal availability.
In circumstances where it is necessary to substitute certain flowers, we will use our expertise to choose replacements of equal or greater value and appearance to maintain your original order’s style. Should extensive substitutions be required, we may contact you for approval where feasible.
Returns and Refunds
Damaged Items: If your delivered flowers arrive damaged or not as described, please contact us within 24 hours of receipt. We may request photographic evidence to verify the issue.
Refunds: Where we agree a refund is appropriate, it will be processed to your original payment method within seven (7) working days of confirmation.
Non-Returnable: Owing to the perishable nature of fresh flowers, returns are not generally possible. Refunds and replacements are offered at our discretion in accordance with your statutory rights as a consumer.
Customer Responsibilities
As the customer, you are responsible for:
- Providing accurate order and delivery information;
- Ensuring someone is available at the delivery address;
- Handling flowers with appropriate care after delivery;
- Following any aftercare advice provided with your flowers.
Liability
We will not be liable to you for any indirect or consequential losses, or for any delay or failure in performance resulting from circumstances beyond our reasonable control (including but not limited to strikes, natural disasters, and adverse weather conditions).
Our liability for any claim, whether in contract, tort or otherwise, shall not exceed the order value paid by you. Nothing in these Terms shall limit or exclude our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited by law.
Please note, images on our website are for illustrative purposes only. There may be minor differences in actual products supplied, owing to seasonal or availability constraints.
Personal Information & Privacy
We are committed to protecting your privacy. All personal information collected in the course of ordering flower delivery in South Norwood will be handled in accordance with current data protection laws and solely for the purpose of processing your order, delivering your flowers, and any follow-up customer service. Your information will not be shared with third parties for marketing without your explicit consent.
Intellectual Property
All text, images, designs, and branding on our website are our intellectual property or used under license, and may not be copied or reproduced without our written permission.
Changes to Our Terms
We reserve the right to amend these Terms & Conditions for Flower Delivery South Norwood at any time. Any changes will be posted on our website, and continued use of our services after such changes signifies your agreement to the current version.
Governing Law and Jurisdiction
These Terms and any disputes or claims arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. You and we both agree that the courts of England and Wales have exclusive jurisdiction to hear any disputes arising under or in connection with these Terms.
General Provisions
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Your statutory rights as a consumer are not affected by these Terms.
Contact Us
If you have any queries regarding your order or these Terms & Conditions for Flower Delivery South Norwood, please visit our website’s contact section. We strive to respond to all customer enquiries promptly and courteously.
Note: These Terms & Conditions apply to all flower delivery customers in South Norwood and the surrounding localities. Please review them carefully before placing your order.
Company Information
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in South Norwood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near South Norwood.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
