Returns, Refunds & Complaints Policy for Flower Delivery South Norwood
Fresh Flowers Guarantee in South Norwood
At Flower Delivery South Norwood, we pride ourselves on delivering only the freshest, most vibrant flowers to our local community. Every bouquet and arrangement is expertly crafted and dispatched with care from our South Norwood shop, with a promise of freshness that truly delights. As a trusted florist for both households and businesses in the area, customer satisfaction is always our priority.
Damaged-on-Arrival Policy
We handle each order attentively, but if your flowers arrive damaged or noticeably wilted, please let us know within 24 hours of delivery. We request a clear photograph of both the flowers and packaging to help us review your concern swiftly. Reporting damage as soon as possible allows us to resolve the issue promptly and ensures that you receive the quality you expect from a reputable local florist.
Freshness Window & Product Quality
Your confidence in our bouquets is very important to us. We guarantee that our flowers will remain fresh for at least five days from the day of delivery when cared for according to our care instructions. This freshness window is a hallmark of our service for South Norwood and the surrounding areas. If you find that your flowers do not stay vibrant for this period, please contact us promptly so we can make it right.
Refund & Replacement Process
Depending on the issue, you are welcome to request a replacement or a full/partial refund. Should your flowers arrive in an unsatisfactory condition, or fail to meet our freshness guarantee, our team will work quickly to resolve your complaint. Here’s how it works:
- Contact us within 24 hours for damaged-on-arrival claims, or within five days for freshness concerns.
- Please provide your order details and a photograph if possible.
- We will review your situation and offer either a replacement bouquet delivered at the earliest convenience, or a full/partial refund, as appropriate.
Your replacement or refund will be processed with care and professionalism, reflecting our commitment to customer satisfaction in South Norwood.
How to Make a Complaint
Our local reputation depends on every customer experience, so we take complaints seriously. If you have any concerns about your service or the quality of our flowers, please contact us with a detailed description of the issue and your order details. We aim to acknowledge all complaints within one working day and provide a full response or resolution within three working days.
Your feedback helps us improve, so whether it’s about our delivery process, product quality, or any aspect of our service, we want to hear from you and put things right.
About Our Local Service
Flower Delivery South Norwood is proud to provide premium fresh flowers with a trusted guarantee, serving households and businesses in South Norwood and the neighbouring areas. We are committed to reliability, quality, and ensuring every customer receives exceptional value and support with every order.
Thank you for choosing your local South Norwood florist—your satisfaction is always our highest priority.
